There were some comments back and forth regarding Rad Power Bikes customer service in my last video, so I wanted to address my own personal experience with them. This is just one perspective, so your mileage may vary.
I was sitting in my living room on a windy day and heard a crash outside the window. I had my RadRunner Plus locked to itself out front since I was going to ride it later, and saw it had fallen over. I complained in my first impressions video about how the kickstand was wimpy, and have had the bike fall over several times because of this.
I figured this was the same deal, but when I got outside I found the kickstand was on the sidewalk and the bike was on the ground! The thing had sheared through. After locking the bike to a pole, I sent RadPower an email about the problem and included a photo.
RadPower got back to me and said they’d send a replacement. I asked, just for grins, if the original RadRunner kickstand would fit the Plus, but they told me it wouldn’t.
Once the new kickstand got here, it was a simple matter of pulling the two screws out and putting them back in. I did the replacement back several months ago and haven’t had any new issues. I still don’t think the kickstand design is very sturdy, but RadPower did get me a replacement in a reasonable amount of time. That said, I’m looking at alternatives as I’m hoping to get riding soon with my son, and I don’t want to trust that flimsy kickstand with my child’s life. If you know of some solid replacement options, PLEASE, PLEASE, PLEASE, let me know.
At the end of the day, Rad’s service seems inconsistent in quality. It may depend on the customer service person you get. My understanding is that the Covid bike boom did really stress the bike industry as a whole, so I guess we’ll see how it goes as things return to “normal.” Feel free to sound off with your own experiences in the comments.